Jobs Description

  • Manage the business’s day-to-day rider relations protocols, refinement, CRM segmentation, onsite personalization, and product recommendation through communication
  • Leverage all communication tools, testing SMS, emails, social media, as well as offline channel to improve stickiness and engagement
  • Maximize rider lifetime value from acquisition, onboarding, retention, churn, loyalty, and advocacy programs occurred to rider
  • Evaluate and identify problems and opportunities such as operational changes or industry developments that procedures could be improved
  • Maintain a positive attitude focused on rider satisfaction along the rider journey
  • Understand rider needs as well as competitors in the market while addressing these into communication strategies
  • Drive brand values and philosophy through all training and development activities


    Qualification

    • Extremely organized and detail-oriented
    • Excellent interpersonal and communication skills
    • Great product knowledge
    • Multitasking skill with ability to work under pressure
    • Bachelor degree or equivalent
    • 2-5 years of experience in communication, marketing, or related fields