About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

POS Incubation Team Leader, you will be leading overall Customer On-Boarding and Activator team to train and incubate customers on first 0-1 Month, to help customers to have fully understanding of features and service capability and provide the most suitable consultation and solution for customer with the best experience then maximize the adoption and minimize churn rate.

What you’ll Do:

Design and improve E2E SOP/Process for customer on-boarding and incubation including training, lead processing, training scheduling, voices and feedback from customer to maintaining an operational excellences through nationwide POS users
Analyze and leverage the data and create an effective weekly and monthly report that be able to identify key success or fail factors with result driven. provide the data-driven solution or option
Working with related team to design and create training material for trainer as well as training material for self on-boarding customer (Youtube, Brochure and Content on Website)
Supervise and coach individual trainer and activator team to improve performance, provide the solution and support.
Planning for team capacity and scheduling. Maximize team productivity
Collaborate with Sales, Activation and Supply-chain team to develop long-term solution building up POS operational performances
Collaborate with the product team to develop customer experience and operation performance improvement features

What you’ll Need:

Bachelor or Master of Engineering, Business Administration, or any related field.
3-5 years’ experience in eCommerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage
Strong in people management, numerical & analytical skills and attention to detail;
Proficiency in Excel, Google Sheets, Google Slides and PowerPoint
Problem-solving attitude, solutions-oriented
Passionate about the customer and curious about customer behavior
Good team player and eager to learn
Enjoy working in a fast-paced environment and have a passion to help Thai people live better