POS Customer Onboarding Executive (1-year contract)

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll do :

  • Responsible for Customer On-Boarding including training appointment call, first training call, retrain call and incubation call, to provide complete information and knowledge related to POS to allow new customer can start using POS service in a fast and smooth manner with best experience
  • Work together with other team member to meet target SLA, achieve maximum productivity and performance
  • Understand an in-depth and update knowledge of the product (POS) and Merchant to provide the best training for customer
  • Prepare and keep updating the training procedure overall as well as the training materials for self on-boarding customers (Website, Youtube, Brochure).
  • Measure and summarize performance of responsible tasks in numerical terms, providing insights for team leaders to identify areas for improvement.
  • Collaborate with Sales, Marketing, CS, Incubation and Supply-chain team to develop long-term solution building up POS Customer best experience and operational performances
  • Perform other duties and special assignments as required.

What you’ll need :

  • Bachelor’s Degree in any field (fresh graduate are welcome)
  • Experience in E-Commerce, restaurant solutions, customer service, customer experience or a related field would also be an advantage
  • Detail-oriented with excellent communication and coordination skills, and a strong service mindset.
  • Passionate about the customer and curious about customer behavior
  • Good team player and eager to learn
  • Enjoy working in a fast-paced environment and have a passion to help Thai people live better
  • Good command of English***
  • Proficient in Excel or Google Sheets is a plus.