About LINE MAN Wongnai
LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
As an IT Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
What you’ll Do:
- Provide onsite and remote technical support for our employees.
- Provide timely and accurate customer support for various hardware and software issues.
- Diagnose and resolve technical issues remotely or guide customers through the necessary steps to fix problems.
- Maintain a high level of product knowledge and stay up-to-date on the latest technology trends.
- Create and update support documentation and user guides.
- Assist in the development and improvement of support procedures and processes.
- Drive continuous service improvement plans in technology-related matters affecting end-user productivity and improving user experience satisfaction.
- Process Improvement: continuously review current processes to identify areas for improvement, including automation and job optimization.
- Ensure that all documentation used by the team is complete, accurate, and up to date.
What you’ll Need:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 3-5 years of experience in IT support, customer service, or a related field.
- Proven experience troubleshooting and resolving technical issues.
- Familiarity with various operating systems (Windows, MacOS) and Google Workspace.
- Ability to explain complex technical issues in a clear and concise manner to non-technical users.
- Dedicated, flexible, and have a demonstrated ability to maintain high levels of productivity with minimal supervision
- Strong written and verbal communication skills
- Flexible availability, including the ability to work evenings, weekends, and holidays as needed.
