About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.


What you’ll Do:

• Self-Onboarding Platform Oversight: Ensure a smooth and efficient experience for new customers across various segments.
• After-Sales Program Development: Design onboarding curriculums, training materials, and programs for core products and new initiatives.
• Team Leadership: Lead and mentor the After-Sales Incubation Team, including content developers and onsite training professionals.
• Onsite Training: Provide professional training to accelerate customer adoption and support HQ training teams.
• Issue Escalation Management: Act as the escalation point for complex issues, deploying onsite teams for in-depth troubleshooting.
• Cross-Functional Collaboration: Work with sales, product, customer success, and technical support teams to address onboarding challenges.
• Performance Monitoring: Track metrics like engagement, activation time, retention, and satisfaction to drive continuous improvement.

What you’ll Need:

• 3-5 years in eCommerce, food delivery, HRD, customer service, customer experience, process improvement, operations, or similar roles.
• Proficiency in Excel, Google Sheets, Google Slides and PowerPoint.
• Strong in people management, numerical & analytical skills and attention to detail.
• Solutions-oriented with a problem-solving attitude, passionate about customers, and curious about their behavior.
• Good team player and eager to learn.