Responsibilities:
- Oversees and assesses existing processes and workflows
Optimizes productivity by designing, implementing and testing new procedures
Design and create leaner process and improve FTEs
Assembles reports to document process status and changes
Tracks metrics to discover areas for improvement and monitor upgrades
Communicates findings and proposals to upper management
Utilizes process simulation software to test and find the most appropriate production strategies
Provides thorough instructions for successful implementation of process changes
Conducts risk assessments
Assesses compliance with applicable safety and quality standards
Contributes to departmental efforts by accomplishing related tasks as needed
Co-design process flow with Product Manager to create new processes to align with current operating procedures
Analyze and enhance operation workflow under customer support department
Create new SOP and DOI to support the CS operation team
Qualifications:
- Can do attitude
- Excellent analytical and math skills
- Strong written and verbal communication skills
- Ability to persuade others to change existing practices
- Strong attention to detail
- Proven ability to identify, assess and solve problems
- Proficient with computer and information technology
- Knowledge of process engineering software systems
- Familiarity with applicable health and safety regulations
- Experienced in customer services operating workflow is a plus
- Six Sigma & Lean trained is a plus