Oversees and assesses existing processes and workflows
    Optimizes productivity by designing, implementing and testing new procedures
    Design and create leaner process and improve FTEs
    Assembles reports to document process status and changes
    Tracks metrics to discover areas for improvement and monitor upgrades
    Communicates findings and proposals to upper management
    Utilizes process simulation software to test and find the most appropriate production strategies
    Provides thorough instructions for successful implementation of process changes
    Conducts risk assessments
    Assesses compliance with applicable safety and quality standards
    Contributes to departmental efforts by accomplishing related tasks as needed
    Co-design process flow with Product Manager to create new processes to align with current operating procedures
    Analyze and enhance operation workflow under customer support department
    Create new SOP and DOI to support the CS operation team


  • Can do attitude
  • Excellent analytical and math skills
  • Strong written and verbal communication skills
  • Ability to persuade others to change existing practices
  • Strong attention to detail
  • Proven ability to identify, assess and solve problems
  • Proficient with computer and information technology
  • Knowledge of process engineering software systems
  • Familiarity with applicable health and safety regulations
  • Experienced in customer services operating workflow is a plus
  • Six Sigma & Lean trained is a plus