About LINE MAN Wongnai

At LINE MAN Wongnai, we aspire to become the leading E-Commerce Platform for Services in Thailand, dedicated to serving and driving the Thai economy. Our mission is to elevate the quality of life for all stakeholders involved in this ecosystem, including restaurant owners nationwide. With a strong emphasis on rapid business growth, particularly in the Food Delivery sector, which is a key strategy of LINE MAN Wongnai, our Restaurant Operations team is dedicated to providing excellent care and service to our restaurant partners. We aim to ensure that our restaurant partners derive maximum benefits from their collaboration with us.We are currently seeking a highly capable and dedicated team member to join us in propelling our Merchant Operations team to be robust and efficient. Together, we will strive to make LINE MAN the number one Delivery Platform in the hearts of restaurant owners.

If you resonate with this post, don't hesitate to apply now!

What you’ll Do:

• Monitoring Fulfillment Rate and Restaurant Cancellation Rate.
• Manage and monitor merchant CSAT and NPS score with relevant teams.
• Analyze problems, investigate root causes, gather data, and collaborate with relevant teams to promptly resolve issues, while also proposing preventive measures.
• Measure and summarize performance of responsible tasks in numerical terms, providing insights for team leaders to identify areas for improvement.
• Always alert for unexpected event and may require action immediately
• Collaborate with various departments to ensure accurate and timely delivery of merchant services. Support the team and special projects assigned efficiently.

What you’ll Need:

• Bachelor's degree in a relevant field is preferred.
• Work experience in Operations Management, Project Management, or related roles.
• Emphasize the importance of measuring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and work quality.
• Detail-oriented with excellent communication and coordination skills, and a strong service mindset.
• Skilled in data analysis, proposing development strategies, troubleshooting, and taking action.
• Possess a Growth Mindset, adaptability to change, and willingness to embrace new processes and assignments.
• Proficient in Excel or Google Sheets, and familiarity with SQL is a plus.