About LINE MAN Wongnai
LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.
What you’ll Do
- Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
- Managing customer accounts, following up with customers for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other problems.
- Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
- Handling administrative duties for the company and its executives and management teams.
- Analyze the root cause of issues and churn
- Check up new customers after using 3 month, 6 month
- Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
- Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
- Recording sales trends and liaising with account managers to develop sales strategies.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Scheduling customer meetings and conferences.
- Reporting any unusual activity to your supervisors
What you’ll Need
- Bachelor’s Degree in any field (fresh graduate are welcome)
- Good interpersonal and communication skills.
- Work well under pressure and in team
- Able to handle and prioritize multiple tasks to meet deadlines
- Good command of English
