About LINE MAN Wongnai

We are looking for a skilled Salesforce Configurations Specialist to customize and optimize our Salesforce platform to meet business requirements. The ideal candidate will have a strong understanding of Salesforce features and tools, along with the ability to configure and enhance the platform without relying on extensive custom development.

What you’ll Do:

Salesforce Configuration:

• Configure standard Salesforce features such as objects, fields, record types, page layouts, and profiles.
• Set up and manage workflows, approval processes, validation rules, and process builders to automate business processes.
• Create and maintain reports and dashboards tailored to various team needs.

Customization:

• Design and implement Salesforce Lightning page layouts to enhance user experience.
• Configure permissions, sharing rules, and role hierarchies to ensure data security and compliance.
• Manage and deploy changes using Salesforce change sets and sandboxes.

Data Management:

• Import, export, and update data using Salesforce tools (e.g., Data Import Wizard, Data Loader).
• Perform regular data audits to ensure accuracy and eliminate duplicates.
• Define and manage data validation rules to maintain data integrity.

User Support & Training:

• Assist users with issues related to configurations and provide solutions to improve usability.
• Create training materials and conduct sessions to ensure user adoption of new features and configurations.
• Act as a liaison between end-users and the development team for advanced configurations.
  

What you’ll Need:

• Bachelor’s degree in Information Systems, Business Administration, or a related field (or equivalent experience).
• Experience in Salesforce configuration and administration.
• Strong understanding of Salesforce Service Cloud, and Lightning Experience.
• Familiarity with tools like Process Builder, Flows, and Validation Rules.
• Knowledge of Salesforce Data Loader and other data management tools.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Salesforce Administrator Certification or Salesforce Advanced Administrator Certification.
• Experience with other Salesforce products, such as Service Cloud and Case management module.
• Experience with Customer support or Customer experience department.