About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll do :

• Responsible for POS Customer On-Boarding including set up, training , retrain, incubation and troubleshooting both onsite or online to provide complete information and knowledge related to POS to allow new customer can start using POS service fast, smooth with best experience
• Understand an in-depth and update knowledge of the product (POS) and Merchant to provide the best training for customer
• Prepare and keep updating the training procedure overall as well as the training materials for self on-boarding customers (Webside, Youtube, Brochure).
• Identify and summarize the root cause of any issues that might occur, find solutions and escalate to team leaders if required.
• Advise and consult customer regarding the use of the POS system via telephone, Line and FB messenger
• Record and submit the result of each task through the online system for each case/installation/maintenance assigned
• Guide our clients on how to properly operate the restaurant system at the customer's office, restaurant or at our office.
• Design and offer a consultation regarding network setup for the clients’ restaurants
• Analyze and leverage the data and create an effective weekly and monthly report that is able to identify key success or fail factors with result driven. provide the data-driven solution or option
• Design and improve SOP/Process for Activator activities related workstream to maintaining an operational excellences through nationwide POS users
• Collaborate with Sales, Marketing, CS, Incubation and Supply-chain team to develop long-term solution building up POS Customer best experience and operational performances

What you’ll need :

• Has Car, driving license and can travel within Greater Bangkok in daily basis (Mandatory)
• Can work under workday rotation schedule(Sat-Sun)
• Basic knowledge of IT able to set up LAN, setting up Access Points, understanding network systems.
• Bachelor's degree in a relevant field is preferred.
• Experience in eCommerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage
• Have good communication and negotiation skills able to solve immediate problems
• Good communication and interpersonal skills with service mind
• Problem-solving attitude, solutions-oriented
• Able to work offsite
• Experience in using POS or Network Support is a plus