At LINE MAN Wongnai, product experience is at the forefront of what we do. As a UX Researcher, you will play a key role in shaping the future of our products from app, web, and any other touch points along the combined ecosystem of LINE, LINE MAN, and Wongnai.

Working in a fast-paced non-bureaucratic environment, you will bring your expertise and research skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

We are looking for an experienced user-obsessed researcher to take our design team and our products to another level. This is a great opportunity to make an impact and scale the design team in a leading e-commerce platform for services in Thailand.

Responsibilities:

  • Conduct research and analyze data collected. Take the lead on the end-to-end research process from start to finish.
  • Define research questions and select the most impactful and insightful topics.
  • Design study and research. Selecting appropriate research methods for each particular research problem.
  • Identify opportunities and research topics beyond business requests/requirements.
  • Generate insights that are useful for product or business decisions.
  • Collaborate with product, data science, design, and engineering to ensure research methods and insights are well-grounded.
  • Proactively communicate insights and findings. Making insights easy to digest. Close the gap between user and product team.

Qualifications:

  • Comfortable and proficient in planning, conducting, analyzing, and communicating research.
  • Experienced with a broad range of qualitative research methods such as user interviews, contextual studies, usability tests, surveys, etc.
  • Demonstrate critical thinking and autonomy. Question and define requirements, beyond the given request or scope.
  • Be a great storyteller and communicator. Bringing user insights to life in a way that impacts product decisions.