About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What you’ll Do:

• Manage and execute operations according to established systems or processes, ensuring smooth implementation in accordance with service level agreements (SLA).
• Analyze problems, investigate root causes, gather data, and collaborate with relevant teams to promptly resolve issues, while also proposing preventive measures.
• Measure and summarize performance of responsible tasks in numerical terms, providing insights for team leaders to identify areas for improvement.
• Collaborate with various departments to ensure accurate and timely delivery of merchant services.
• Support the team and special projects assigned efficiently.

What you’ll Need:

• Bachelor's degree in a relevant field is preferred.
• Work experience in Operations Management, Project Management, or related roles.
• Emphasize the importance of measuring Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and work quality.
• Detail-oriented with excellent communication and coordination skills, and a strong service mindset.
• Skilled in data analysis, proposing development strategies, troubleshooting, and taking action.
• Possess a Growth Mindset, adaptability to change, and willingness to embrace new processes and assignments.
• Proficient in Excel or Google Sheets, and familiarity with SQL is a plus.