About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced dynamic and solid background in after sales service as the Senior Operations Executive (POS). Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you will do:

• Responsible for retention operation tasks and Support after sales service, to help customers happily continue using POS SaaS by building effective customer engagement and providing the most suitable solution for customers with the best experience then maximize the stickiness and minimize churn rate.
• Supervise and manage retention operation including interview and retain churn customer, bad debt operation, Contract changes
• Check up with customers to build engagement, understand their pain and help customers. encourage customer to utilize full feature of POS
• Manage all daily operation tasks and handle complicated complaints.
• Summarize the root cause of issues and update SOP/SLA to smooth the operation.

What you will need:

• Bachelor or Master of Engineering, Business Administration, or any related field.
• Experience in eCommerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage
• Strong in people management, numerical & analytical skills and attention to detail;
• Proficiency in Excel, Google Sheets, Google Slides and PowerPoint
• Problem-solving attitude, solutions-oriented